Shipping policy

Shipping origin and coverage: All orders ship from our Hong Kong warehouse to the United States, Hong Kong, Malaysia, and Taiwan. If you cannot select your address at checkout, shipping to your area is not yet available — please contact us to confirm.

Processing time: Orders are processed and dispatched within 1–3 business days (weekends and public holidays excluded).

Delivery time: International standard shipping usually arrives within 7–15 business days, depending on the destination, carrier, and customs clearance.

Shipping costs: All orders ship free — there is no shipping fee at checkout.

Tracking: Once your order ships, we will email you a tracking number. You can check progress on your order page or the carrier's website — if that ever feels like a hassle, just send us your order number and we will check it for you.

Duties and taxes: Some countries or regions may charge customs duties, VAT, or other charges on imported goods; these charges are the recipient's responsibility, and we are unable to pay them on your behalf or refund them.

Incorrect address: Please check your shipping address carefully when ordering. If you spot a mistake, contact us as soon as possible before dispatch and we will help you correct it. Once an order has shipped it cannot be intercepted, and reshipping costs caused by an incorrect or incomplete address are borne by the customer.

Damaged packages: If the package or product is damaged on arrival, please contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.

Delayed or lost packages: If your package has not arrived after the estimated delivery time, please contact us with your order number and we will open an inquiry with the carrier. Once the package is confirmed lost, we will resend it or issue a full refund.