Refund policy
Return window: Returns and exchanges can be requested within 30 days of delivery.
Conditions: As these are personal care products, for hygiene and safety reasons we only accept returns and exchanges of products that are unopened, unused, and in intact packaging. Opened or used products cannot be returned or exchanged. These conditions apply to routine, non-quality returns only — for products that arrive damaged, incorrect, or missing, see “Quality issues” below; the unopened requirement does not apply.
Quality issues: If the product you receive is damaged, incorrect, or missing, please contact us within 48 hours of delivery with your order number and photos. Once confirmed, we will resend it free of charge or issue a full refund.
Return process:
- Submit a return or exchange request through Contact us or by emailing support@vccbeauty.com, stating your order number and the reason.
- After receiving our confirmation email, send the product back to the address provided. We recommend using a trackable shipping method and keeping the tracking number.
- We will initiate the refund to your original payment method within 5–7 business days of receiving and inspecting the return.
Return shipping: For returns due to quality issues or our error, we cover the return shipping; for returns for other reasons, return shipping is borne by the customer.
Refund scope: We refund the amount you actually paid for the products. All orders ship free of charge, so there is no shipping fee to deduct. Customs duties or taxes paid during clearance must be claimed by the recipient from local customs; we are unable to refund them on your behalf.
Refund method: Refunds are issued to the original payment method. Once we initiate the refund, the time it takes to arrive depends on your bank or payment provider, usually 5–10 business days.
What we cannot accept: promotional gifts, opened or used products, and requests made after the return window.