FAQ

About the products

Are VCC products genuine?
Yes. This is the official VCC brand store; the toner, mask and Multi-Dimensional Repair Essence are CORFLAN products, sold under official authorization. All orders ship directly from our Hong Kong warehouse, and registration/filing details and test reports for every product are on our Certifications page.

How long does it take to see results from the brightening products?
Third-party human testing showed that after 4 weeks of continuous use, dark-spot-related measures were significantly better than in the untreated control group (30 subjects). We suggest keeping to that cycle alongside daytime sun protection; results vary from person to person.

Can I use them on sensitive skin?
Yes. A few pointers: the toner and the hydrating mask are gentle, hydration-first choices for everyday use on sensitive skin. For the brightening products (essence and cream), we recommend a small patch test behind the ear or on the inner arm first — the essence passed a 32-person closed patch test with no adverse reactions. For any new product, try a small area first.

Can I use them during pregnancy or breastfeeding?
Skin can be more sensitive during these periods; we recommend consulting your doctor before use.

What is the shelf life?
For unopened products, please refer to the date on the packaging. The freeze-dried essence comes as a powder + solvent pair — mix fresh before each use. Keep other products tightly closed at room temperature, in a dry place, and finish them within their shelf life.

Orders and shipping

Do I need to pay for shipping?
No — all orders ship free, with no minimum, direct from Hong Kong.

Where do you ship from, and how long does it take?
Orders ship from our Hong Kong warehouse. Orders are processed and dispatched within 1–3 business days; international standard shipping usually arrives in 7–15 business days, depending on the destination and customs clearance.

How do I track my shipment?
Once your order ships, you'll receive an email with a tracking number, which you can check on your order page or the carrier's website.

Will I need to pay customs duties?
Some countries or regions may charge import duties or taxes, which are the recipient's responsibility. Please see our Shipping policy.

Returns and exchanges

Can I return or exchange a product?
Within 30 days of delivery, unopened, unused products in intact packaging are eligible for return or exchange. For hygiene reasons, opened products cannot be returned or exchanged. See our Refund policy for details.

What if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.

Can I cancel or change my order after placing it?
Orders can be canceled or changed before they ship. Please contact us as soon as possible with your order number and what you need. Orders that have already shipped cannot be canceled, but can be handled under our returns policy after delivery.

Payment and account

Which payment methods do you accept?
The checkout page shows the payment methods currently available, including major credit cards and third-party payment services.

Which currency are prices shown in?
Prices are shown in your local currency based on your shipping address: US dollars (USD) for the United States, HK$ for Hong Kong, RM for Malaysia, NT$ for Taiwan. You pay in the currency shown at checkout; if your card account is billed in another currency, your bank or payment provider converts it at its own rate.