Refund policy
Returns policy
Return window: Returns and exchanges can be requested within 30 days of delivery.
Conditions: As these are personal care products, for hygiene and safety reasons we only accept returns and exchanges of products that are unopened, unused, and in intact packaging. Opened or used products cannot be returned or exchanged.
Quality issues: If the product you receive is damaged, incorrect, or missing, please contact us within 48 hours of delivery with your order number and photos. Once confirmed, we will resend it free of charge or issue a full refund.
Return process:
- Submit a return or exchange request through Contact us or by emailing support@vccbeauty.com, stating your order number and the reason.
- After receiving our confirmation email, send the product back to the address provided.
- We process the refund within 5–7 business days of receiving and inspecting the return.
Return shipping: For returns due to quality issues or our error, we cover the return shipping; for returns for other reasons, return shipping is borne by the customer.
Refund scope: For returns due to quality issues or our error, we refund the product amount and the original shipping fee; for returns for other reasons, we refund the product amount, and the original shipping fee is non-refundable. Customs duties or taxes paid during clearance must be claimed by the recipient from local customs; we are unable to refund them on your behalf.
Refund method: Refunds are issued to the original payment method. Processing time depends on your bank or payment provider, usually 5–10 business days.
Non-returnable items: Promotional gifts, and opened or used products. Requests made after the return window cannot be accepted.