FAQ
About the products
Are VCC products genuine?
Yes. This is the official VCC brand store. All products ship directly from the brand, and registration/filing information and test reports are available on request.
How long does it take to see results from the brightening products?
The skin's renewal cycle is about 28 days. We recommend 4–8 weeks of continuous use together with daytime sun protection; results vary by individual skin type and usage habits.
Can I use them on sensitive skin?
The Soothing Repair Collection is designed for sensitive skin and a compromised skin barrier. For the Brightening Collection, we recommend a small patch test behind the ear or on the inner arm first, and applying to the face only once you've confirmed there is no discomfort.
Can I use them during pregnancy or breastfeeding?
Skin can be more sensitive during these periods; we recommend consulting your doctor before use.
What is the shelf life?
For unopened products, please refer to the date on the packaging. Freeze-dried essence should be used up as soon as possible after mixing; other products are best used within 6–12 months of opening.
Orders and shipping
Where do you ship from, and how long does it take?
Orders ship from our Hong Kong warehouse. Orders are processed and dispatched within 1–3 business days; international standard shipping usually arrives in 7–15 business days, depending on the destination and customs clearance.
How do I track my shipment?
Once your order ships, you'll receive an email with a tracking number, which you can check on your order page or the carrier's website.
Will I need to pay customs duties?
Some countries or regions may charge import duties or taxes, which are the recipient's responsibility. Please see our Shipping policy.
Returns and exchanges
Can I return or exchange a product?
Within 30 days of delivery, unopened, unused products in intact packaging are eligible for return or exchange. For hygiene reasons, opened products cannot be returned or exchanged. See our Returns policy for details.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.
Can I cancel or change my order after placing it?
Orders can be canceled or changed before they ship. Please contact us as soon as possible with your order number and what you need. Orders that have already shipped cannot be canceled, but can be handled under our returns policy after delivery.
Payment and account
Which payment methods do you accept?
The checkout page shows the payment methods currently available, including major credit cards and third-party payment services.
Which currency are prices shown in?
All prices are in US dollars (USD). At checkout, your bank or payment provider converts the amount according to your payment method.