Shipping policy

Shipping policy

Shipping origin and coverage: All orders ship from our Hong Kong warehouse to most countries and regions worldwide. A few destinations are not yet supported due to logistics or customs restrictions; if you cannot select your address at checkout, please contact us to confirm.

Processing time: Orders are processed and dispatched within 1–3 business days (weekends and public holidays excluded).

Delivery time: International standard shipping usually arrives within 7–15 business days, depending on the destination, carrier, and customs clearance.

Shipping costs: Shipping is calculated and displayed at checkout based on the destination.

Tracking: Once your order ships, we will email you a tracking number. You can check progress on your order page or the carrier's website.

Duties and taxes: Some countries or regions may levy customs duties, VAT, or other charges on imported goods; these are the recipient's responsibility. If a package is returned because duties or taxes were refused, shipping costs are non-refundable.

Incorrect address: Please check your shipping address carefully when ordering. If delivery fails due to an incorrect or incomplete address, the cost of reshipping is borne by the customer.

Damaged packages: If the package or product is damaged on arrival, please contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.

Delayed or lost packages: If your package has not arrived after the estimated delivery time, please contact us with your order number and we will open an inquiry with the carrier. Once the package is confirmed lost, we will resend it or issue a full refund.